1. Can I get a refund/return?
We provide 100% satisfaction guaranteed on all retail items (This offer is not applicable to free items). This policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange.
2. Can I exchange my apparel if I got the wrong size?
Exchanges are not permitted. Please select one size or two sizes larger when ordering or check the size chart.
Note: please make sure to double check your size before purchasing.
3. Pre-order information
Pre-order items cannot be cancelled nor refunded.
1. What payment methods do you accept?
Only major credit cards, debit cards, and gift cards are accepted.
1. Do you ship internationally? How much is shipping?
We do offer international shipping with certain limitations. It is $7.00 for 30-60 day shipping & $12 for 15-40 days shipping. We are working hard to make international shipping more efficient in the future.
2. How long should it take for the package to deliver?
All orders will be processed within 7 business days. Please keep this in mind when estimating your overall delivery time. If you live in the US, it may take 2-5 weeks for the package to arrive. If you are a non-US customer, your package may take 3-8 weeks. Our suppliers are internationally based, therefore shipments may take longer.
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur. We seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days. This may especially be true during the busier holiday seasons (November to January).
*Note: in the unlikely event that an item gets held up at customs, shipping can take up to 60 days to reach the customer. If after 60 days, the customers has not received the item, they will be immediately refunded.
- We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.
- If your item was damaged during the shipping process or you received the wrong item, customer must contact us and provide a few pictures of the damages within 5 days of receiving so we can arrange for another item to be shipped.
3. Will there be any custom fees?
We are not responsible for any customs fees that may accrue.
1. I have more questions that are not listed in this FAQS page. Where can i contact you?
You can direct message us on facebook (@afoxyshop) or email us at email@example.com.